Refund & Return policy

Thank you for shopping at Ronemma.com. We are committed to offering quality products and reliable customer service. Please review our return, exchange, and refund policy below for a smooth and transparent shopping experience.

1. Return Period

You may request a return or exchange within 30 days of receiving your order. Requests submitted after this period will not be accepted.

2. Return Conditions

To be eligible for a return or exchange, the following conditions must be met:

• Items must be unused, in their original condition, and in their original packaging.

• Items that are damaged, altered, or otherwise unsuitable for resale are not eligible for return.

• A receipt or other valid proof of purchase is required.

3. How to Request a Return

To initiate a return or exchange, please email us at support@ronemma.com with the following information:

• Your order number

• The reason for the return or exchange

• Photos or videos of the product, if applicable

Once your request has been reviewed and approved, we will provide instructions for returning the item. Please do not send any items back without prior approval, as unauthorized returns will not be accepted.

4. Return Shipping Costs

Customer-Initiated Returns

If you request a return for personal reasons, you are responsible for the return shipping costs. Shipping fees will vary depending on the courier you choose. Return shipping costs will not be deducted from your refund.

Returns Due to Our Error

If you receive a damaged, defective, or incorrect item due to our error, return shipping will be provided free of charge.

5. Damaged or Defective Items

Please inspect your order upon delivery. If your item arrives damaged or defective, contact us within 48–72 hours of delivery.

Please include your order number and relevant photos or videos so we can assess the issue and assist you as quickly as possible.

6. Exchanges

If you would like to exchange an item, please indicate your exchange request when contacting us to initiate a return.

All exchanges are subject to product availability. Once your request has been approved, we will provide further instructions.

7. Order Cancellations

Orders may be cancelled before they are shipped or processed for fulfillment.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery in accordance with this policy, as order processing begins immediately.

If you have concerns about your order, please contact us as soon as possible with your order details.

8. Incorrect Items Received

If you receive an incorrect item, you may choose to keep it and request a partial refund, or request the correct item instead.

If you choose to return the incorrect item, we will arrange to send the correct product or issue a full refund once the returned item has been received.

9. Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–7 business days. Please note that additional processing time may be required by your bank or card issuer before the funds appear in your account.

If you have not received your refund more than 7 business days after approval, please contact us at support@ronemma.com for assistance.

10. Return Address

Please do not send returned items to our company address unless specifically instructed to do so.

The appropriate return address and shipping instructions will be provided after your return request has been reviewed and approved.

11. Contact Us

Your satisfaction is important to us. If you have any questions or need assistance with a return, exchange, or refund, please contact our customer service team.